What does Kuriyas do?

Kuriyas is an order fulfillment service that allows you to store your products in Kuriyas fulfillment centers (storage hubs), and we pack and provide next-day delivery of your products to your customers. You send or drop off your items at Kuriyas storage hubs and we take care of shipping the items for you as they are ordered from whatever sales channels you use (WhatsApp, Instagram, Facebook, Website) 

How does Kuriyas work?

  1. Order: Register and Subscribe to use our service for your order fulfillment needs. Once payment is received, storage space is assigned to you.

 

  1. Store: Send your products to Kuriyas fulfillment centers (storage hub). Once received; products are checked in, inventory created, and stored.

 

  1. Deliver: As soon as a customer places an order; fill the delivery request and we pick your product from inventory, pack, and deliver to your customer. 

What is the size of Kuriyas Storage Space?

Our storage spaces are in cubic feet and spaces available are 1 cubic foot (12”x12”x12”) and 3 cubic foot (18”x18”x17”). For larger spaces, send us a WhatsApp message at 08022881181 or email us at support@kuriyas.com

What is the size of items I can store with Kuriyas?

Item sizes that can be stored in Kuriyas Hub are 5kg and below

What items can I store and deliver with Kuriyas?

Items that can be stored and delivered:

– Parcels (packed items in boxes or bags)

Examples: Clothes & Shoes, Cosmetics, Jewelry, Watches, Phones, Tablets, Accessories, Health and beauty, Office supplies, Toys, Games, Books, etc. 

 

Items that cannot be stored and delivered:

– Hazardous, explosive, flammable and unsafe items

– Illegal items and substances

– Fragile items (including flowers) that require special handling

– Valuable items and documents (e.g. cash, passport, birth certificate)

– Live animals and plants

Examples: Furniture, Perishable items, Television, Ceramics, Solar Panel, Auto Parts, Fridges, Heavy Equipment, Documents, Int’l Passport, Glass, Sensitive Materials, etc. 

How much does Kuriyas cost? What are the prices?

You can find our price list here: http://www.kuriyas.com. Please send us a WhatsApp message at 08022881181 or email us at support@kuriyas.com if you do not find a price that suits your business.

Cash handling?

There are cash handling fees for all Cash on Delivery (COD) payments for goods which will attract the following charges:

  • Transfer Charge 
    • Below ₦5000 = ₦10 (applicable once per remittance) 
    • ₦5000 – ₦50000 = ₦25 (applicable once per remittance) 
    • Above ₦50000 = ₦50 (applicable once per remittance) 
  • Handling Charge = N100 (applicable once per remittance) 

These charges will ONLY be removed from your Cash on Delivery (COD) on weekly bases. Cash on Delivery (COD) remittances take effect weekly; exclusive of weekends.

How does my customer pay for the delivery fee?

We know that some customers will want to make payment for their goods and delivery directly to you. To make delivery fee payments on behalf of your customer, please send us a message at 08022881181. We also understand that some customers will want to pay cash on delivery for the goods and the delivery charges. We collect cash for goods & delivery fee on delivery (COD) for our merchants however cash handling fees apply 

 

Cash handling?

There are cash handling fees for all Cash on Delivery (COD) payments for goods which will attract the following charges:

  • Transfer Charge 
    • Below ₦5000 = ₦10 (applicable once per remittance) 
    • ₦5000 – ₦50000 = ₦25 (applicable once per remittance) 
    • Above ₦50000 = ₦50 (applicable once per remittance) 
  • Handling Charge = N100 (applicable once per remittance) 

These charges will ONLY be removed from your Cash on Delivery (COD) on weekly bases. Cash on Delivery (COD) remittances take effect weekly; exclusive of weekends. 

What if I want to store my goods in storage hubs in different cities?

We know that some customers will want to make payment for their goods and delivery directly to you. To make delivery fee payments on behalf of your customer, please send us a message at 08022881181. We also understand that some customers will want to pay cash on delivery for the goods and the delivery charges. We collect cash for goods & delivery fee on delivery (COD) for our merchants however cash handling fees apply 

 

Cash handling?

There are cash handling fees for all Cash on Delivery (COD) payments for goods which will attract the following charges:

  • Transfer Charge 
    • Below ₦5000 = ₦10 (applicable once per remittance) 
    • ₦5000 – ₦50000 = ₦25 (applicable once per remittance) 
    • Above ₦50000 = ₦50 (applicable once per remittance) 
  • Handling Charge = N100 (applicable once per remittance) 

These charges will ONLY be removed from your Cash on Delivery (COD) on weekly bases. Cash on Delivery (COD) remittances take effect weekly; exclusive of weekends. 

Will my subscription auto-renew?

Yes, your subscription will auto-renew until you terminate it. A reminder will be sent to you to notify you of the upcoming subscription expiration for renewal.

What happens when I do not use up my subscription?

Our subscription is for a duration of one month after which it expires and cannot be carried over. Each plan covers a particular storage size so we advise that you select a plan that matches your business needs every month to ensure you get value from it.

What happens if I still have stock in your storage hub when my subscription expires?

Your stock will remain in our storage hub for 30days after subscription expiration during which period we will send you reminders for subscription renewal. If your subscription is not renewed after the 30days period, Kuriyas reserves the right to sell your goods and first use the proceeds of the sale to discharge any outstanding fees and other charges due to us or costs incurred in connection with such sale. If the proceeds of the sale are insufficient to discharge your outstanding liability to us then you will remain liable for the balance. You shall be entitled to claim the balance (if any) remaining thereafter.

What happens if I change my mind and want to cancel my subscription?

We’ll be sad to see you go. 

To cancel your subscription, you must inform us within 14 working days of confirmation of your subscription using our Cancellation Form 

Within 14 working days of the termination of your account, you will arrange to collect all your items in the hub. If you fail to do so, you accept that the responsibility of Kuriyas to keep the items ceases at the expiry of that period and that Kuriyas reserves the right to sell, destroy, retain for its own use or otherwise dispose of the items in whatever way it chooses without having to account to you for any proceeds of sale or otherwise.

Where does Kuriyas deliver?

Delivery locations in Abuja:  Asokoro, Apo, Central Area, Durumi, Galadimawa, Games village, Garki, Gwarinpa, Jabi, Kado, Katampe, Lifecamp, Mabushi, Maitama, Prince & Princess, Suncity, Sunnyvale, Utako, Wuse, Wuye

 

Delivery locations in Lagos: Ikoyi, Lagos Island, Lekki Ajah, Lekki, Lekki Phase 1, Victoria Island

What are your delivery hours?

All delivery requests sent to Kuriyas are delivered the next day between 10:00am – 6:00pm, Monday to Friday. This is to ensure all receivers are notified of their deliveries and available to receive their packages.

How does Kuriyas get the items I want to deliver?

It’s easy. 

 

You ship your items to our storage hubs. You can send it straight in from a wholesaler or supplier to us or you can send it to our hub yourself. When shipping your items to us, a packing slip indicating all items shipped, the quantity, and their value must be sent alongside the items. In addition, we also need to be able to identify your items as yours when they arrive, so make sure that you indicate the unique reference number given to you at sign up in the first line of the address you send your shipments to so that we can check the items in when they arrive. 

 

When buyers order your items, delivery details are sent to us on our delivery request form. Items requested are removed from your inventory with us, packed and delivered to your buyers. 

 

That’s it. 

Does Kuriyas handle inter-city shipments of my goods to their hub?

At the moment, we do not handle inter-city shipment of merchants’ goods to our storage hubs. Each merchant is responsible for shipping their products to our hub, which we sign-off on once received at the hub

What happens to my delivery requests while my goods are in transit to Kuriyas?

We can only fulfill your orders when we have your goods in our storage hubs and checked into our inventory. So what happens to the items when they are in transit to us? We give a 2-7 days arrival period and automatically zero your inventory with us. As a result, delivery requests can only be raised but not fulfilled. When the items arrive in our hub, we will promptly check in the items, update the inventory we hold for you, and fulfill any open delivery request raised.

How do I view my delivery and charge history?

We make this easy for you. We send you detailed weekly reports of your previous deliveries, inventory, charges, and your balances. 

How will my items be packed to the buyers?

We pack the items but you are also free to send them in packed up. For items not packed up already, you may provide us with your own packaging if any, which is used to pack the items before delivery. 

How does Kuriyas know where to ship my items?

When buyers order your products, delivery details are sent to us on our delivery request form. Delivery details to be sent to us are:

  • Order #
  • Buyer’s Name
  • Buyer’s Address
  • Buyer’s Phone Number
  • Buyer’s Email
  • Item(s) to be delivered 
  • Item quantity
  • Item Price
  • Cash amount to be collected, if any

We then pick the items needed from your inventory, pack, and deliver them to the right address.

What do I do if a buyer wants to cancel an order?

Before agreeing to cancel with a buyer, it is important to first cancel the delivery request raised with Kuriyas. This can be done very simply by calling or sending us a WhatsApp message at 08022881181 or email us at support@kuriyas.com  to receive a cancellation success notification from us. If your delivery request has been confirmed as shipped, then we have already packed and shipped your request so you should not agree to cancel with the buyer. 

What happens to returns?

We recommend that you inform the buyer of steps to take in case of returns. Should the item be returned to the Kuriyas storage hub, simply give Kuriyas address as the return address to the buyer. 

 

The items must be returned in the packaging it was delivered and not damaged. This is important for us to properly receive the items, document them, and enter it back into your inventory with us.

What happens if the buyer says the item is not delivered?

All Kuriyas packages are tracked. Notifications are sent to both merchants and buyers about the delivery status. Buyers would be expected to show a form of identification to take delivery. However, if the item failed to be delivered, is lost or damaged then we will refund the value of the item only.   

What should I do if my delivery is late or there’s an issue with my delivery?

We’ll do our best to email you ahead of time if our shipping carrier confirms there may be a change to your expected delivery day/time. If you haven’t heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, or if you have concerns about your delivery, please let us know by sending us a WhatsApp message at 08022881181 or email us at support@kuriyas.com so our Customer Experience team can look into it further for you. 

How do I track my delivery?

Once your delivery ships, we’ll send you an email with tracking information. The email will provide you with your delivery details and tracking number for tracking.

How do I contact customer service?

We’re happy to help! If you have any questions or feedback, we’d love to hear from you.

Email us:

hello@kuriyas.com

 

Call or WhatsApp us:

08022881181

 

Operations are all Mondays through Fridays, 9:00am – 6:00pm, except holidays

Who should I email with a press inquiry?

For press/media inquiries, please contact hello@kuriyas.com and the appropriate team will follow up with you directly. We look forward to hearing from you!

Get started

Subscribe

Subscribe to use our service for your order fulfillment needs. Once payment is received, storage space is assigned to you.

Store

Send your products to Kuriyas fulfillment centers (storage hub). Once received; products are checked in, inventory created, and stored

We deliver

As soon as a customer places an order; fill the delivery request and we pick your product from your inventory with us, pack, and deliver to your customer